Terms of Service

Last updated: August 23, 2026

1. Agreement

These Terms are a binding agreement between Textintel FZE, a free zone establishment registered in Dubai, United Arab Emirates, with registered office at Starcamp Global, DWTC The Offices One, Office 01.03, Dubai, UAE ("Geoptie", "we"), and the individual or organisation that subscribes to the Service ("you"). If you accept these Terms for an organisation, you confirm you have authority to bind it.

Where we sign a separate agreement or order form with you, that document prevails over these Terms to the extent of any conflict.

2. The Service

Geoptie measures how a brand appears in AI answer engines. You register brands, define the prompts you want tracked, and view reporting on visibility, citations, and competitive share of voice, along with related content analysis features. The Service works by submitting your configured prompts to third-party AI answer engines and recording their responses.

Each plan includes allowances for tracked prompts, brands, and AI engines per brand, as shown on our pricing page or in your order. Allowances are measured against what is active in your account, so removing a tracked prompt releases its allowance for reuse.

3. Your Account

• Provide accurate registration information and keep it current.
• You are responsible for activity under your account and for keeping credentials confidential. Tell us at support@geoptie.com if you suspect unauthorised access.
• Seats are unlimited on all plans. You may invite users as administrators or standard members, and you remain responsible for their use of the Service.
• Accounts are for organisational use and are not offered to individuals under 18.

4. Fees and Payment

• Fees are those shown for your plan at the time of purchase and are inclusive of any applicable taxes, so the amount shown at checkout is the total you pay.
• Payments are processed by Stripe. We do not receive or store your card details.
• Subscriptions renew automatically at the end of each billing period at the then-current fee. You may cancel at any time before the period ends, and the Service remains available until then.
• Where a free trial is offered, no fee is charged during it. The subscription begins automatically when the trial ends unless you cancel.
• Fees already paid are non-refundable except where required by law or agreed in writing.
• We may change pricing, but not during a period you have already paid for. Changes take effect at your next renewal, with at least 30 days notice.
• A downgrade takes effect at your next renewal rather than mid-term, and no credit is issued for unused allowance.
• If payment fails, we may suspend the Service after reasonable notice.

5. Acceptable Use

You will not:

• use the Service unlawfully or in breach of a third party's rights;
• submit material that is unlawful, infringing, or malicious;
• attempt to access the Service, other customers' data, or our infrastructure without authorisation;
• reverse engineer or attempt to derive the source code of the Service, except where that restriction is prohibited by law;
• resell or make the Service available outside your organisation, other than providing reporting to your own clients;
• interfere with the performance of the Service, including automated access that circumvents plan allowances;
• use the Service in breach of applicable export control or sanctions laws.

6. Your Data and Security

"Your Data" means what you submit to the Service, including brand and domain details, the prompts you configure, and any pages or drafts you provide for analysis. You retain all rights in it. You grant us a limited licence to host, process, and transmit Your Data solely to provide, secure, and support the Service, including sending your configured prompts to the AI engines you have enabled.

We do not train, fine-tune, or develop machine learning models using Your Data. We may use aggregated, de-identified data that does not identify you or your brands to operate and improve the Service.

You are responsible for having the rights necessary to submit Your Data. The Service is not intended for sensitive personal data.

We maintain technical and organisational measures appropriate to the Service, including encryption in transit and at rest, access controls that scope data to your workspace, and monitoring of production. If we become aware of a security incident affecting Your Data, we will notify you without undue delay and no later than 72 hours after becoming aware. Our handling of personal data is described in our Privacy Policy, and we will enter into a data processing addendum on request.

7. AI Answer Engines

The Service measures output produced by third-party AI answer engines, which change their models, ranking behaviour, and availability without notice to us. Accordingly we do not control or warrant the accuracy, completeness, or availability of engine output; results may vary between runs, which is a property of the systems being measured; an engine may become unavailable for measurement, and we may substitute or withdraw coverage where a provider makes measurement impracticable; and we do not guarantee any particular visibility, ranking, or commercial outcome.

Reporting and recommendations are informational, and are not professional, legal, or financial advice.

8. Intellectual Property

The Service, including its software, interfaces, and the methodologies and metrics we apply, remains our property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and no other rights.

Reports and outputs generated for your brands may be used freely within your organisation and with your clients. Feedback you give us may be used without restriction or obligation to you.

9. Confidentiality

Each party may receive information of the other that is marked confidential or would reasonably be understood as such. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to people who need it and are bound by comparable obligations. This does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

Your Data is your confidential information. We do not disclose it to other customers, and we do not sell or share it for advertising.

10. Support and Availability

Support is provided by email at support@geoptie.com during business days. We aim to keep the Service available continuously and may carry out maintenance that temporarily affects availability. Unless a written agreement states otherwise, the Service is provided without a contractual uptime commitment.

11. Warranties and Disclaimer

Each party warrants that it has authority to enter into these Terms. We warrant that we will provide the Service with reasonable skill and care.

Except as expressly stated, the Service is provided "as is" and we disclaim all other warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

12. Limitation of Liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

Each party's total aggregate liability under these Terms is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the liability. This does not limit your obligation to pay fees due, liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

13. Indemnities

You will indemnify us against third-party claims arising from Your Data or from your use of the Service in breach of these Terms. We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that party's intellectual property rights, except where the claim arises from Your Data, from combination with materials we did not supply, or from modification of the Service.

Each indemnity requires prompt notice, control of the defence by the indemnifying party, and reasonable cooperation.

14. Term and Termination

• These Terms apply for as long as you hold an account.
• You may terminate by cancelling your subscription, effective at the end of the current billing period.
• Either party may terminate for material breach that remains uncured 30 days after written notice.
• We may suspend access immediately where necessary to protect the Service, other customers, or to comply with law, and will restore it once the cause is resolved.
• Where we terminate for convenience, we refund fees covering any remaining prepaid period.

On termination your access ends. For 30 days afterwards we will, on request, provide a copy of Your Data, and we delete it after that period. You can also delete brands and their data yourself at any time from within the Service, or ask us at support@geoptie.com to delete your account data sooner. Provisions on data ownership, confidentiality, intellectual property, liability, and governing law survive termination.

15. Changes to the Service and these Terms

We continue to develop the Service and may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a period you have already paid for, other than where required by law or by a third-party provider.

We may amend these Terms, giving at least 30 days notice of a material amendment by email or in the Service. For paid subscribers a material amendment takes effect at your next renewal, so the terms applying to a period you have paid for do not change during it. If you do not accept it, you may cancel before it takes effect. Each version is dated and available on request.

16. Governing Law and Disputes

These Terms are governed by the laws of Dubai, United Arab Emirates, and the courts of Dubai have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. Before commencing proceedings the parties will attempt in good faith to resolve the dispute for 30 days.

17. General

• Neither party may assign these Terms without the other's consent, except to a successor in a merger or sale of substantially all assets.
• Neither party is liable for delay caused by events beyond its reasonable control.
• We may engage service providers to deliver the Service and remain responsible for their performance. They are listed in our Privacy Policy.
• You may extend the benefit of these Terms to your affiliates, and remain responsible for their compliance.
• Nothing here creates a partnership, agency, or employment relationship.
• If a provision is unenforceable, the remainder continues in effect, and a failure to enforce is not a waiver.
• These Terms, with the Privacy Policy and any order form, are the entire agreement on this subject.
• We may identify you as a customer using your name and logo, and you may withdraw that permission by writing to us.
• These Terms are written in English, and the English version prevails over any translation.

Questions, or requests for a countersigned copy, a data processing addendum, or our security overview, go to support@geoptie.com.